FAQ

Serge DeNimes bridges the dynamism of contemporary style with timeless craftsmanship. Our pieces, like those in our Modern Rodeo and Nu Historic collections, are designed to transition effortlessly from day to night. We focus on creating considered, heirloom-quality pieces that become part of your unique narrative.

We are committed to quality and integrity. Our pieces are crafted from premium 925 sterling silver and high-quality gold (as seen in our Gold Necklaces, Bracelets, Earrings, and Rings). Every item is meticulously finished to meet our unwavering standards.

Yes, we believe in accessible luxury. Our Necklaces under £100 and Rings under £80 collections are perfect for building your curated collection without compromise, offering the same design consideration as our other lines.

We accept all major credit and debit cards, including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.

Our checkout process uses industry-standard encryption to protect your personal and financial information. We do not store your full payment details on our servers.

All orders are lovingly prepared and dispatched from our London studio. We offer global delivery to bring your curated style directly to you, with the exception of a few remote regions and parts of Asia.

Every order requires a 1-2 day processing period before dispatch. We then offer two clear options:

• Express Standard Shipping (£12.95): Shipped via DHL or FedEx. Estimated delivery in 10-15 business days after dispatch. Ideal for faster, tracked delivery of statement pieces.
• Complimentary Free Shipping: Available on all orders over £50. Shipped via EMS. Estimated delivery in 15-25 business days after dispatch. A cost-effective choice for building your collection.

Delivery times are estimates and may vary slightly based on the destination.

Yes, you will receive a tracking notification via email once your order has been dispatched and is on its way to you.

Confidence is key to personal style. If your purchase isn’t perfect, we offer a straightforward 15-day return policy from the date you receive your item. We trust you to know what resonates with your unique story.

Please contact our customer service team at [email protected] within the 15-day window to receive instructions and a return authorization. Items must be returned in their original, unworn condition.

For any inquiries regarding delivery, your order, or our products, our team is here to ensure your experience is exceptional. Please email us at: [email protected].

Absolutely. We maintain a strong creative presence through frequent themed collections (like Modern Rodeo Drop I & II, Core, and Nu Historic), ensuring our community always has something new and inspiring to discover.